Supplier reconfirmation numbers

Discover how you can obtain the supplier reconfirmation number online...

Modify a booking or send a special request

Need to change dates or passenger details? Let’s show you how you can now do it all online...

Cancel a booking

If you need to cancel a booking, you can now do it quickly and easily online. Here’s how...

Reservations Help Desk

For all other booking queries or post-travel issues/complaints, use our new Reservations Help Desk

Modify your bookings online

Quickly and easily modify a booking at any time. Simply navigate to the 'Bookings' panel in our Booking Engine and from here you can make any necessary changes .

Hotel Confirmation Numbers

You can find Hotel Confirmation Numbers in all your bookings. Head to the 'Bookings' dashboard in our Booking Engine to find it at least 14 days prior to check in. 

Sending special requests

We know that customer needs can be challenging to keep up with, and that they often change. This is why making special requests is easier than ever with our self-service tools.

Finance Requests

Our self-service tools also allow you to handle important payment and finance tasks quickly. You can review all bookings pending payment, cancellation fees, commissions due, and more from our Bookings dashboard.

Our self-service tools are available for all active bookings, however, if the bookings are amended offline (either via email or phone) by one of our customer service or account managers the booking will lose all its self-service functionalities and will have to be handled offline moving forward. This means that the self-service options will not be active anymore, including the cancel and refund functionality, and you will have to contact our payment and commissions offline team via email at prepayment.na@bedsonline.com and will have to wait for a resolution. Emails are answered on the order they are received.

A key point to remember...

Our self-service tools are available for all active bookings, however, if the bookings are amended offline (either via email or phone) by one of our customer service or account managers the booking will lose all its self-service functionalities and will have to be handled offline moving forward. 

This means that the self-service options will not be active anymore, including the cancel and refund functionality, and you will have to contact our payment and commissions offline team via email at prepayment.na@bedsonline.com and will have to wait for a resolution.

Emails are answered on the order they are received.

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